We aim to despatch orders within two working days of being received (Mon-Fri). If you place an order before 10am we will do our best to despatch it on the same day. During busy periods such as Ramadan and Eid, there may be some delays.
Goods are sent by second class Royal Mail within the UK and should arrive within 3-5 working days. For urgent orders please contact us prior to placing your order online. Extra charges will apply for Royal Mail 1st class and Next Working Day courier services.
International orders are dealt with individually, but we aim to use the quickest means possible. All orders are shipped as standard via Royal Mail Airmail Standard Service. This is not a trackable service. For urgent orders or for requests for a courier delivery, please contact us prior to placing your order online.
- Europe estimated delivery 7-10 working days
- US/CA estimated delivery 15-21 days
- Rest of the World 21-30 working days
(working days exclude bank holidays and weekends)
If your order has not arrived by the 21st working day please contact us at:- firstname.lastname@example.org
IMPORTANT INFORMATION FOR THE MIDDLE EAST
Unfortunately deliveries to the Middle East appear to be experiencing severe delays of up to 2 months – this is unfortunately beyond our control and is caused by a delay with local postal services in the receiving countries.
For customers in the Middle East where P.O Box addresses are used, to avoid any unnecessary delays please provide a P.O box address for delivery as Royal Mail require this. In the “notes” section of your order, please also provide a physical address i.e door number, street name, building name, etc in case the order is large/heavy and we need to send your order via courier.
The Royal Mail website clearly states:
“Delivery is to PO Boxes only for the Middle East.
There is no mail delivery to street addresses in the Middle East. All mail goes to PO Boxes at various post office locations or to business addresses for delivery to employees.
Please make sure you have the correct PO box address and include it on the item you are sending”.
You can check your order’s current status in your online account. If your books have not arrived within a reasonable delivery time you can inquire into the status of your order by e-mail to email@example.com , or by telephone to (+44) (0)1530 249 230. Our office hours are Monday to Friday, 9.30am to 5pm.
A customer may cancel an order between placing the order and it being shipped. If the cancellation happens after the goods have been processed and despatched then a refund will not be offered until the goods have been returned. Original delivery costs in this case are non-refundable, as are the returns postage cost.
When we ship books outside the UK, the recipient is liable for any local taxes or import duties that may be payable. Kube can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. Although the goods can be re-despatched with a further charge for dispatch at the customer’s request.
Our postage charges for both mainland UK and International deliveries are based on the current Royal Mail rates, plus a 50p charge for packaging.
Postage costs will be capped at £10.50 for 24kg of books for delivery within mainland UK. International delivery costs will vary.
If you order over £50 of books postage is FREE to an address in mainland UK.
Alternatively, customers are welcome to collect from our offices for free. Please contact us to arrange a suitable time for collection.
If you have purchased an item from Kube and it is damaged upon receipt please advise us by email at “firstname.lastname@example.org” within 7 days of receiving the goods and remember to include photos of the damages. The time limit for return is 28 days for your convenience. The cost of the item will be refunded along with the cost of postage to you and the cost of return postage.
If the return is due to an error that we or our postage providers have made, we will gladly refund both the original delivery charge and the cost of return postage.
If you are not completely satisfied with your purchase, you may return it to us in its original condition. To qualify for a refund you must first contact us in writing within 7 working days and then send the unwanted items back to us within 14 days. Upon receipt of the items in their original condition we will refund you. This will not include the cost of postage to you or the return postage cost.
PLEASE ENSURE YOU OBTAIN PROOF OF POSTING FROM THE POST OFFICE. IF WE DO NOT RECEIVE THE RETURNS WE WILL BE UNABLE TO REFUND YOU UNLESS YOU CAN PROVIDE US WITH THE PROOF OF POSTING.
All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address:
Kube Publishing Ltd
MCC, Ratby Lane,