Shipping & Returns
Goods are sent Mon-Fri via Royal Mail second class within the UK. We do require extra time to process and ship orders around Ramadan and Eid as it is a busy period.
International orders are dealt with individually, but we aim to use the quickest means possible. All orders are shipped as standard via Royal Mail Airmail Standard Service. This is not a trackable service. For urgent orders or for requests for a courier delivery, please email us prior to placing your order online.
- EU estimated delivery 8-20 working days
- NA estimated delivery 14-25 working days
- Rest of the World 3-4 weeks
if you are in the UK and have not received your item within 20 working days after placing your order please email admin(@)kubepublishing(.com)
If you're outside the UK and your books have not arrived within a reasonable delivery time you can inquire into the status of your order by e-mail to admin(@)kubepublishing(.com). Our office hours are Monday to Friday, 9am to 1pm.
A customer may cancel an order between placing the order and it being shipped. If the cancellation happens after the goods have been processed and despatched then a refund will not be offered until the goods have been returned. Original delivery costs in this case are non-refundable, as is the returns postage cost.
This does not apply to eBooks.
When we ship books outside the UK, the recipient is liable for any local taxes or import duties that may be payable. Kube can take no responsibility for this. If the goods are returned due to unpaid tax, the costs will not be refunded as the sale has been completed. Although the goods can be re-dispatched with only a further charge for dispatch at the customer’s request.
Our postage charges for both mainland UK and International deliveries are weight based set by current Royal Mail rates, plus a 50p charge for packaging. Please note we no longer ship worldwide.
Postage costs will be capped at £10 for 24kg of books for delivery within mainland UK. International delivery costs will vary.
If you order over £30 of books postage is FREE to an address in mainland UK.
Delays or Lost Orders
Royal Mail do not class items as lost until the following:-
1st class: 12 working days after the due date
2nd class: 16 working days after the due date
International Mail (Europe): 24 working days after the due date
International Mail (Rest of the World): 30 working days after the due date
We can only look into refunds or replacements until the items are classed as lost.
Click here for further guidance on eBooks.
Please note: we don't offer refunds for eBooks as they are provided by a 3rd party system.
If an order contains both in-stock and pre-order items, it will be posted as soon as everything is available. This reduces delivery costs and our carbon footprint.
Customers who pre-order will have the option to cancel their order at any time before the book is released.
Please note: payment occurs when an order/pre-order is placed.
If you have purchased an item from Kube and it is damaged upon receipt please advise us within 7 days. The time limit for return is 14 days for your convenience. The cost of the item will be refunded along with the cost of postage to you and the cost of return postage.
If the return is due to an error that we or our postage providers have made, we will gladly refund both the original delivery charge and the cost of return postage.
If you are not completely satisfied with your purchase, you may return it to us in its original condition. To qualify for a refund you must first contact us via email within 7 working days and then send the unwanted items back to us within 14 days. Upon receipt of the items in their original condition we will refund you. This will not include the cost of postage to you or the return postage cost.
Please email admin(@)kubepublishing(.com) for further support.
All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address: Kube Publishing Ltd., MCC, Ratby Lane, Markfield, Leicestershire, LE67 9SY
IMPORTANT INFORMATION FOR THE MIDDLE EAST
For customers in the Middle East where P.O Box addresses are used, to avoid any unnecessary delays please provide a P.O box address for delivery as Royal Mail require this. In the “notes” section of your order, please also provide a physical address i.e door number, street name, building name, etc in case the order is large/heavy and we need to send your order via courier.
The Royal Mail website clearly states:
“Delivery is to PO Boxes only for the Middle East.
There is no mail delivery to street addresses in the Middle East. All mail goes to PO Boxes at various post office locations or to business addresses for delivery to employees. Please make sure you have the correct PO box address and include it on the item you are sending”.