Delivery Information
We post orders Mon-Friday, Ideally we try to post them out within 2-5 working days, periods such as Ramadan and Eid, there may be some delays.
Goods are sent by second class Royal Mail within the UK and should arrive within 3-5 working days. For urgent orders please contact us prior to placing your order online. Extra charges will apply for Royal Mail 1st class and Next Working Day courier services.
International orders are dealt with individually, but we aim to use the quickest means possible. All orders are shipped as standard via Royal Mail Airmail Standard Service. This is not a trackable service. For urgent orders or for requests for a courier delivery, please contact us prior to placing your order online.
If your order has not arrived by the last working day in your area, please contact us at:- info(@)kubepublishing.com
IMPORTANT INFORMATION FOR THE MIDDLE EAST
Unfortunately deliveries to the Middle East appear to be experiencing severe delays of up to 2 months – this is unfortunately beyond our control and is caused by a delay with local postal services in the receiving countries.
For customers in the Middle East where P.O Box addresses are used, to avoid any unnecessary delays please provide a P.O box address for delivery as Royal Mail require this. In the “notes” section of your order, please also provide a physical address i.e door number, street name, building name, etc in case the order is large/heavy and we need to send your order via courier.
The Royal Mail website clearly states:
“Delivery is to PO Boxes only for the Middle East.
There is no mail delivery to street addresses in the Middle East. All mail goes to PO Boxes at various post office locations or to business addresses for delivery to employees.
Please make sure you have the correct PO box address and include it on the item you are sending”.
Order Progress
You can check your order’s current status in your online account. If your books have not arrived within a reasonable delivery time you can inquire into the status of your order by e-mail to admin(@)kubepublishing.com
Order Cancellation
A customer may cancel an order between placing the order and it being shipped. If the cancellation happens after the goods have been processed and despatched then a refund will not be offered until the goods have been returned. Original delivery costs in this case are non-refundable, as are the returns postage cost.
Import Duties
When we ship books outside the UK, the recipient is liable for any local taxes or import duties that may be payable. Kube can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. Although the goods can be re-despatched with a further charge for dispatch at the customer’s request.
Our postage charges for both mainland UK and International deliveries are based on the current Royal Mail rates, plus a 50p charge for packaging.
Postage costs will be capped at £10.50 for 24kg of books for delivery within mainland UK. International delivery costs will vary.
If you order over £40 of books postage is FREE to an address in mainland UK.
